FAQ (Frequently Asked Questions)

We have covered the most sorted out topics related to our products and its usage in this section. Please refer below to various topics:

SIZE CHARTS AND FIT

Easy way to measure your fit and find your correct size:

We recommend to follow here below instructions to find a more accurate fit

MEASURING TIPS

• Use centimetres as a reference to find the best boot size.

• Measure your feet on a flat/hard floor surface.

• Place your heel against the wall for an accurate measurement.

• Trace your foot with a pencil or pen, the pencil should be perpendicular to the sheet of paper and should touch the foot.

• Measure both feet as per the guidelines.

Auriga Racing Boot Size Chart 

Auriga Racing: Ice Speed Skate Blades (SIZE CHART)

Recommended Blade Size for you according to your body height.

BLADE SIZE CHART ACCORDING TO YOUR HEIGHT

Auriga Racing Speed Suits: SIZE CHART

AURIGA RACING: HEAT MOULDING INSTRUCTIONS

Auriga Racing boots are heat-moldable to make them fit perfectly to your feet that feel like a second skin. Moldability is most effective at the ankle area, this area can be made wider, more narrow or totally reshaped almost without any limitations.

Molding the heel pocket is sufficient but limited since the bottom of the shell is extremely rigid and solid, so this part won't deform. The heel can usually be made 1-2mm smaller or wider. The same capabilities on the toe box area and medial or lateral side of the boot, the width of the boot can be enlarged up to +2-3mm.

Oven

Maximum 75 degrees Celsius, 15 minutes

Moulding your skate boot or cycling boot has its own advantages such as the controlled and continuous heating of the entire boot. If you want to mould your boot from more than one place at the same time, then oven should your preferred method.

Make sure that your removed your waxed laces from the boot before you put the boot into the oven. Now pre heat the oven at 75 degrees Celsius and keep the boot inside for 15 minutes. Now check if the boot gets softer from heel and ankle area if it is then put it over a folded piece of cloth and let it cool a little so that you can slip your foot inside without getting burned. If you skate with your socks, then make sure you are wearing your sock.

Now sit on a chair and slip your foot inside the boot and make changes at desired places while pressing or stretching it. While sitting on the chair keep your knee bent skate level and keep it like this until the boot gets cooled. You can make desired changes at different areas with some special tools as well. Please do not put too much load on sole of the boot while moulding, there are chances that the carbon is bent and you may disalign the mounting slot. Beware of too much heating of the boot. This may result in displacing the upper material from the carbon shell.

Heat Gun

Heating with the heat gun has one main benefit; it only heats the area that you want to mold, but nothing else. This means that you do not have to fear other parts of the boot to get deformed or damaged by coincidence. In general, your boot remains in a better condition and will be more durable.

Therefore, molding with the heat gun is more preferred when you have small pressure points in your boot, likely only on the inside or outside ankle, or at the navicular bone. You can use a ball and ring stretcher to make adjustments in a specific area.

The counter side of heatening with the heat gun is that the molding temperature is less easy to control. If you keep the heat gun too close to the boot you can easily burn the stitches or the leather. We advise to move the gun slightly on and around the spot that you want to mold in a circular motion.

As soon as the spot becomes soft, you may mold the shell with your hands (wearing gloves) or with a pair of shoe repair pliers. 

In case you need to make adjustment only in a specific area or on a spot, then the heat gun is the best choice for the molding.

Please note, every time you heat mold your boot the durability is affected.

What is the difference between the Auriga Elite, Auriga Pro and Auriga Pro (Kids) Boots?

Auriga Racing boots all three variants are mainly made for four different sports (Inline, Short Track, Long Track, and Cycling). Each variant is constructed with different boot height and varying mount of different material, mounting blocks, and different stiffness. 

Auriga Elite boots are full carbon boots and made with using a specialised light weight resin to maximize the overall boot strength and minimize the weight. Elite boots comes in sizes from EU38 to EU46 with the mounting spacing of 195mm.

Auriga Pro boots are made with the same carbon fibre that we use in our Elite boots but Auriga Pro boots have a couple of layers of glass fibre as well. The ratio of carbon fibre and glass fibre is 80%-20%. The stiffness of Pro boots is pretty much similar to Elite boots but Pro boots weigh a little more. Auriga Pro boots comes in sizes from EU38 to EU46 with the mounting spacing of 195mm.

Auriga Pro (Kids) boots are made specially for cadet and younger skaters. These boots have a perfect mix of carbon and glass fibre material giving the boots a perfect blend of stiffness and comfort so the younger skaters can steer the boot comfortably. The ratio of carbon and glass fibre is 50%-50%. Auriga Pro (Kids) boots comes in sizes from EU30 to EU37 with the mounting spacing of 150-165mm. 

One thing which you should know that inside the boot and upper material of these boots is the same as in our Elite or Pro series.

WARRANTY AND RETURN

LENGTH OF WARRANTY 

Every Auriga product has a useful product lifespan. This limited warranty is not meant to suggest or imply that our products will last forever or can never be broken. This limited warranty covers manufacturing defects that occur within the normal lifespan and usage of the product. The warranty stretches for a period of One year from the date of retail purchase by the original retail customer.

GENERAL TERMS

Auriga products are warrantied against manufacturing defects in material or workmanship. Auriga Racing will repair or replace any product found to be defective, within the normal scope of use with the same or most nearly comparable model then available. The terms of this warranty are describe below.

LIMITED WARRANTY

This limited warranty applies only to the original owner of the product and is not transferable to subsequent owners. This limited warranty does not extend to damage that Auriga Racing determines to have been caused by:

• Size and fit issues;

• Misuse, including failure to comply with our Recommendations of Use or Maintenance, or proper service, maintenance, transportation, or storage;

• Use of improper or faulty equipment or hardware with our products. Auriga Racing does not warranty any third party product, part or component used with our Auriga products;

• Heat moulding: if not done according to our heat moulding tips and instructions;

• Neglect or abuse;

• Impact or abrasions caused by contact, collision, falls, curbing, or sliding;

• Normal wear and tear;

• Modifications or alterations; or cosmetic changes in exterior appearance or colour, including decals and artwork.

For any warranty claim to be considered, the product must be brought to an authorised Auriga Racing Retailer or directly to us, reasonably clean and accompanied by the original dated sales receipt for the boots.

Damage resulting from normal wear and tear, including the result of fatigue, is not covered. It is the owner’s responsibility to regularly inspect and properly maintain his/her product.

If you believe you have a limited warranty claim, please contact us at info@aurigaracing.com.

For any claimed defective product, you are responsible for the cost of inbound shipping and any insurance or transportation charges.

REPAIR OR REPLACEMENT AS PROVIDED FOR THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY AVAILABLE TO YOU TO THE FULLEST EXTENT ALLOWED BY THE LAW. AURIGA RACING DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE, AS WELL AS ANY STATUTORY WARRANTY ON HIDDEN DEFECTS, AND WILL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE FOR THE SALE, MANUFACTURE, OR USE OF IT’S PRODUCTS.

TO THE EXTENT PERMITTED BY LAW, THE WARRANTY PERIOD WILL NOT BE EXTENDED OR RENEWED DUE TO SUBSEQUENT RESALE, REPAIR OR REPLACEMENT.

 RETURN POLICY 

I you are not entirely satisfied by your Auriga products; we are here to help!

Auriga products may be returned within Twenty (20) days after delivery if;

• The product is not a custom/ID boot made to your own specifications;

• The product (boot) has not been heat-moulded;

• The product is in its original packaging;

• The product has not been used;

• Tag or sales have not been removed from the product;

• The product has not been damaged;

• You have the receipts or proof of purchase;

AURIGA PRODUCTS NOT MEETING THESE CRITERIA WILL NOT BE CONSIDERED FOR RETURN.

You must notify us of your desire to return your product and must send back Auriga product within this Twenty (20) days period.

Please contact Customer Service at info@aurigaracing.com to request a return. You are responsible for the cost of shipping all Auriga products eligible for a return.

SHIPPING AND DELIVERY

SHIPPING POLICY 

We ship to customers worldwide with a reliable carrier network. The shipping rate will be displayed on the pro forms and is based on both the country and the order size.

 ORDER PROCESSING TIME 

Our team processes orders from Monday to Saturday. Kindly note that we use our best efforts to ship orders as soon as possible, but shipping times are subject to external factors and unforeseen delays.

IMPORT TAXES AND DUTIES

Wherein import tax and duties are charged on a shipment, please note that it is the sole responsibility of the customer to pay those taxes and duties and handle all aspects of importation. Auriga Racing does not assist with tax and duty payment or with coordinating with the customs department in the destination country.

Wherein a customer chooses not to pay taxes or duties or rejects their package, resulting in the package being abandoned by the carrier, please kindly note that Auriga Racing will not refund the order. Similarly, if the package is returned to the sender because a customer refused to pay tax and duties, we will deduct all shipping costs from any refund issues.

TRACKING AND DELIVERY

Our carriers offer reliable and timely tracing services. You will be able to follow your shipment throughout its journey with the link provided in your order confirmation email.

In the event you need assistance with your delivery, please directly contact the carrier’s customer services.

It is the customer’s responsibility to provide an accurate and secure address where the shipment can be delivered without complications. Moreover, it is also the customer’s responsibility to track their order, make arrangements for its delivery, and be present to accept the package, if needed.

 When an order is “Returned to Sender”, we deduct the returned shipping costs from the order and refund the balance. If you still wish to buy the item, we ask that you place a new order.

 As a small brand, we rely on customers to be responsible, track their order, and make themselves available to accept delivery if that is required.

SPECIAL SHIPPING INSTRUCTIONS

If you wish to include specific shipping instructions, please email us before placing your order, and we will do our best to accommodate those instructions.

ENJOY YOUR AURIGA RACING PRODUCTS