Warranty & Shipping Policy

 

 

 WARRNTY & SHIPPING POLICY

CONDITIONS OF SALE (Applicable Worldwide) 


LENGTH OF WARRANTY 

Every Auriga product has a useful product lifespan. This limited warranty is not meant to suggest or imply that our products will last forever or can never be broken. This limited warranty covers manufacturing defects that occur within the normal lifespan and usage of the product. The warranty stretches for a period of One year from the date of retail purchase by the original retail customer.

 

GENERAL TERMS

Auriga products are warrantied against manufacturing defects in material or workmanship. Auriga Racing will repair or replace any product found to be defective, within the normal scope of use with the same or most nearly comparable model then available. The terms of this warranty are describe below.

 

LIMITED WARRANTY

This limited warranty applies only to the original owner of the product and is not transferable to subsequent owners. This limited warranty does not extend to damage that Auriga Racing determines to have been caused by:

 

  • Size and fit issues;
  • Misuse, including failure to comply with our Recommendations of Use or Maintenance, or proper service, maintenance, transportation, or storage;
  • Use of improper or faulty equipment or hardware with our products. Auriga Racing does not warranty any third party product, part or component used with our Auriga products;
  • Heat moulding: if not done according to our heat moulding tips and instructions;
  • Neglect or abuse;
  • Impact or abrasions caused by contact, collision, falls, curbing, or sliding;
  • Normal wear and tear;
  • Modifications or alterations; or cosmetic changes in exterior appearance or colour, including decals and artwork.

For any warranty claim to be considered, the product must be brought to an authorised Auriga Racing Retailer or directly to us, reasonably clean and accompanied by the original dated sales receipt for the boots.

Damage resulting from normal wear and tear, including the result of fatigue, is not covered. It is the owner’s responsibility to regularly inspect and properly maintain his/her product.

If you believe you have a limited warranty claim, please contact us at info@aurigaracing.com.

For any claimed defective product, you are responsible for the cost of inbound shipping and any insurance or transportation charges.

 

REPAIR OR REPLACEMENT AS PROVIDED FOR THIS LIMITED WARRANTY IS THE EXCLUSIVE WARRANTY AVAILABLE TO YOU TO THE FULLEST EXTENT ALLOWED BY THE LAW. AURIGA RACING DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE, AS WELL AS ANY STATUTORY WARRANTY ON HIDDEN DEFECTS, AND WILL NOT BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES WHETHER IN CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE FOR THE SALE, MANUFACTURE, OR USE OF IT’S PRODUCTS.

 

TO THE EXTENT PERMITTED BY LAW, THE WARRANTY PERIOD WILL NOT BE EXTENDED OR RENEWED DUE TO SUBSEQUENT RESALE, REPAIR OR REPLACEMENT.

 

 RETURN POLICY 

I you are not entirely satisfied by your Auriga products; we are here to help!

Auriga products may be returned within Twenty (20) days after delivery if;

 

  • The product is not a custom/ID boot made to your own specifications;
  • The product (boot) has not been heat-moulded;
  • The product is in its original packaging;
  • The product has not been used;
  • Tag or sales have not been removed from the product;
  • The product has not been damaged;
  • You have the receipts or proof of purchase;

AURIGA PRODUCTS NOT MEETING THESE CRITERIA WILL NOT BE CONSIDERED FOR RETURN.


You must notify us of your desire to return your product and must send back Auriga product within this Twenty (20) days period.

Please contact Customer Service at info@aurigaracing.com to request a return. You are responsible for the cost of shipping all Auriga products eligible for a return.


SHIPPING POLICY 

We ship to customers worldwide with a reliable carrier network. The shipping rate will be displayed on the pro forms and is based on both the country and the order size.

 ORDER PROCESSING TIME 

Our team processes orders from Monday to Saturday. Kindly note that we use our best efforts to ship orders as soon as possible, but shipping times are subject to external factors and unforeseen delays.

 Delivery Time: 

Within India: All the order within India will be delivered within three to five business days.

International delivery time: Within seven to ten business days but shipping times are subject to external factors and unforeseen delays due to custom clearance, paying of import duties etc.

IMPORT TAXES AND DUTIES

Wherein import tax and duties are charged on a shipment, please note that it is the sole responsibility of the customer to pay those taxes and duties and handle all aspects of importation. Auriga Racing does not assist with tax and duty payment or with coordinating with the customs department in the destination country.

Wherein a customer chooses not to pay taxes or duties or rejects their package, resulting in the package being abandoned by the carrier, please kindly note that Auriga Racing will not refund the order. Similarly, if the package is returned to the sender because a customer refused to pay tax and duties, we will deduct all shipping costs from any refund issues.


TRACKING AND DELIVERY

Our carriers offer reliable and timely tracing services. You will be able to follow your shipment throughout its journey with the link provided in your order confirmation email.

In the event you need assistance with your delivery, please directly contact the carrier’s customer services.

 

It is the customer’s responsibility to provide an accurate and secure address where the shipment can be delivered without complications. Moreover, it is also the customer’s responsibility to track their order, make arrangements for its delivery, and be present to accept the package, if needed.

 When an order is “Returned to Sender”, we deduct the returned shipping costs from the order and refund the balance. If you still wish to buy the item, we ask that you place a new order.

 As a small brand, we rely on customers to be responsible, track their order, and make themselves available to accept delivery if that is required.


SPECIAL SHIPPING INSTRUCTIONS

If you wish to include specific shipping instructions, please email us before placing your order, and we will do our best to accommodate those instructions.


ENJOY YOUR AURIGA RACING PRODUCTS